Refund policy
Refund & Return Policy
At Spark Jewelry Co., every piece is created with care, sparkle, and intention. Because many of our items are personalized or custom-fit, we have a limited return policy outlined below.
Final Sale Items
The following purchases are final sale and are not eligible for refunds, returns, or exchanges:
- Permanent jewelry
- Custom jewelry
- Personalized pieces
- Gift cards
- Sale or discounted items
This includes bracelets, anklets, necklaces, charms, and any item customized specifically for you.
Ready-to-Wear Jewelry Returns
Eligible ready-to-wear jewelry may be returned within 10 business days of delivery or purchase date for store credit only.
To qualify for a return:
- Item must be unworn and in original condition
- Item must include original packaging
- Return request must be made within 10 business days of receiving your order
Store credit will be issued once the item is received and inspected.
Non-Returnable Conditions
We cannot accept returns on items that:
- Show signs of wear or damage
- Have been altered or resized
- Are missing original packaging
- Were purchased during promotional or clearance sales
Repairs & Warranty
If your jewelry experiences an issue due to craftsmanship, please contact us and we’ll do our best to make it right. Repair fees may apply depending on the nature of the damage.
Permanent jewelry chains are delicate by nature and are subject to normal wear and tear. We are not responsible for broken chains due to snagging, stretching, or improper care.
Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
Questions about your order? Reach out anytime:
Spark Jewelry Co.
Email: booksparkjewelryco@gmail.com
Instagram: sparkjewelryco